Do You Accept Returns?
Due to the custom nature of every order, we do not accept returns unless your item(s) are damaged or incorrect upon receipt. If there is a problem with your order, please contact us within two business days for a resolution. We are always happy to help!
What are your shipping policies? How long to receive an order?
All orders are handcrafted and due to our high order volume, our processing times are as follows:
Unpainted wood items ship in 6 to 10 business days out of our wood shop.
Solid Painted Items ship in about 4 weeks.
Custom Designer Painted Items Ship in 6 to 8 weeks.
How do you ship? Where do you ship to? How much is shipping?
Shipping carriers include USPS and UPS and range from $7 and up depending on order size. Your shipping will be calculated as you add to your cart.
We do ship internationally to many countries including Canada and the UK, AUS and more.
Can I request an order to arrive for a specific event date?
Due to the handmade nature of our production process, small studio and fluctuating order volume, our hand painted kids room wall art ships out between four to eight weeks. If you need your order by a specific date that is reasonably reached within our typical processing times, please reach out to see if we can accommodate your needed by date.
You'll need to let us know as soon as you order or else your order will be put into the normal turnaround time queue. We need to know your needed by date immediately. If your needed by date is not reasonably reached within our timeline, we may have rush order spots available. Please inquire and those do require an additional fee. However, these spots are not always available if our studio schedule is at max capacity. So please ask before your order!
Why does it take so long to receive a custom painted order?
It takes anywhere from four to eight weeks for a custom painted order to get through the production process along with all our other orders, depending on what you ordered and what time of year it is. September through April is our busiest season, order WAY ahead of any holiday needed by dates. We are a small studio, with two artists, operating six days a week with pretty high order volume most of the year. We know that's a long time to wait! However, all our items are hand-crafted, hand painted and made with 100% care, unlike big box stores. Therefore, timelines may fluctuate a little bit, due to the nature of our process. A lot of time, skill and patience goes into each order, so we appreciate your patience to receive your items. We're always busy, busy creating your beautiful orders. Feel free to check in with us anytime during your order's time line as we are always happy to offer updates, answer questions, etc. during the process.
We are MOVING in 2021 to a larger studio space and will be bringing in another artist. At that time, we will be able to reduce our production times.
At Home Magazine as well as on MTV Music Television as well as numerous Delaware publications.